COVID-19 / Novel Coronavirus

COVID-19 / Novel Coronavirus


As of 25 April 2020, the total number of confirmed cases is now 4 361 and 86 Coronavirus COVID-19 related deaths. (

President Cyril Ramaphosa announced the extension of the lockdown for a further two weeks until the end of April. (…)

From 1 May 2020 alert level 4 will be in effect. (

Easing of lockdown restrictions

Schedule of services to be phased in as per the COVID-19 Risk Adjusted Strategy: Comments invited, 25 April 2020 (Permitted goods, services and movement) [PDF]

Level 4 will see all agriculture, hunting, forestry, fishing and related services, including the export of agricultural products, permitted to operate.

Automotive manufacturing, including components, will be scaling up in phases to 50% employment. Stationery production will be  scaling up in phases to 50% employment. Cement, other construction material, and hardware, will from next month also scale up in phases of up to 50% employment. All other manufacturing will scale up to 20% employment.

In construction and related services, road and bridge projects, other public works civil engineering projects; and critical maintenance and repairs will commence.

From next month, restaurants will be able to sell hot cooked food for home delivery. Sit down or pick-up are still not permitted.

While the ban on the sale of alcohol will remain in level 4, stationery and educational books as well as tobacco product sales will commence. Personal ICT equipment, including computers, mobile telephones and other home office equipment, will be permitted in the relaxed regulations.

The updated regulations will also lift a ban on ICT services for all private and business customers. 

Stay at home

  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
  • Wash your hands as soon as you get home

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President Ramaphosa announced that the COVID-19 outbreak has been declared a national state of disaster in terms of the Disaster Management Act. (

For daily updates of countries, territories or areas with reported laboratory confirmed COVID-19 cases, please refer to:


Call centres and hotlines

Temporary Employer-Employee Relief Scheme

Call Centre number is 012- 337 1997 and email

Essential service application portal

All businesses that will be allowed to provide essential services are required to seek approval from the Department of Trade, Industry and Competition (the dtic)  in order for them to trade during the period of the lockdown.

Such businesses are required to apply to the Companies and Intellectual Property Commission (CIPC) Bizportal website at and obtain a certificate from the Commission that allows them to continue trading. The Bizportal website will contain a menu icon listed as “Essential Service Businesses” through which an application can be made to the CIPC.

Support to business /

0860 663 7867 or 0860 ONE STOP

More information


SASSA call centre (0800 60 10 11)

PostBank call centre (available 24/7) on 0800 53 54 55 to deal with concerns and complaints related to SASSA/SAPO cards – card replacement, PIN resets and non-payment

Regional contacts for social relief of distress applications

Applications could be made either by calling 080060 10 11 or e-mail to SASSA also has contact staff in every province to try and relief the congestion at the national call centre. The contact numbers are as follows:
Eastern Cape: 043 707 6300 or 043 707 6335
Free State: 051 410 8339
Gauteng: 011 241 8324
KwaZulu-Natal: WhatsApp 071 607 1514 (send a message) or phone 033 846 3300
Limpopo: Mr Veli Maphuta – 083 455 1535
Mpumalanga: 013 754 9428 or 013 754 9454
Northern Cape: 0800 00 077
North West: 018 397 3360
Western Cape: 021 469 0235 or 072 205 8693

Solidarity Fund

0860 001 001

The Fund will focus efforts to combat the spread of the virus, help us to track the spread, care for those who are ill and support those whose lives are disrupted.

For organisations wishing to make any offers of non cash donations kindly contact 0860 001 001 between 8am and 6pm South African time. Alternately you can download the donation form and mail the completed form to A donor consultant will be in touch with you once we have processed your form. For any queries related to non cash donations please contact us on 0860 001 001.

Fake news

Report fake news through the Real411 website: or the Whatsapp line 067 966 4015.

Information on Coronavirus COVID-19

Whatsapp: Say “Hi” to 0600 123 456

For medical enquiries: National Institute for Communicable Diseases  0800 029 999

COVID-19 National Crisis Helpline

0861 322 322

SA Police Service Crime Stop

08600 10111

SMS Crime Line: 32211

Reporting Undue Price Increases:

0800 141 880

Health and support

SAPS gender-based violence service complaints (SAPS)

0800 333 177

GBV (Gender Based Violence) Command Centre

0800 428 428   /   *120*7867# (free from any cell phone)

SMS Line: 32312

Family Violence, Child Protection and Sexual Offences Helpline

0800 150 150

People Opposing Women Abuse (POWA)

Tel: 011 642 4345
After hours cellphone: 083 765 1235

Child Line

0800 055 555

LifeLine South Africa

0800 012 322 (free on mobile networks including landlines)


Advice on family relationships – 011 975 7107

Human trafficking 

Report cases of human trafficking – hotline operated by the Salvation Army and Be Heard – 08007 37283 (0 8000-rescue)

National Human Trafficking Helpline

0800 222 777

Persons with Disabilities

SMS ‘help’ to 31531

AIDS Helpline

0800 012 322

Suicide Helpline

0800 567 567 or 0800 456 789

Stop Gender Violence

Anonymous, confidential and accessible telephonic information, counselling and referrals, in all 11 official languages – 0800 150 150

Substance Abuse Helpline

0800 12 13 14

Government departments

Trade and Industry

080 000 6543

Home Affairs

0800 601 190

Water and Sanitation

0800 200 200


0860 868 747

Government has a number of call centres and hotlines through which you can:

  • get information about services and programmes
  • report problems or make complaints
  • provide tip-offs to authorities about fraudulent or criminal activities.